Popular backgammon site, BackgammonMasters, has launched a live customer support feature. This comes after the site saw an increase in their player traffic. The site wants to provide the best for their players and with so many people coming to the site better customer service needed to be provided. The site added the customer service feature to their All-In-One Game Lobby.

Players on BackgammonMasters can access customer service representatives by simply clicking a button in the lobby. Players can also choose another option that may answer questions they have before speaking to a representative. Players will be required to answer questions that may lead them to the answer they are looking for and if not they will be directed to a representative.

The site has stated the traffic increase was due to the recent launch of the new game 21 BlackJack and the sites software that is available in twelve languages. The Game Lobby houses the real-money 21 BlackJack along with the other real-money games such as Backgammon and Backgammon tournaments.

The site has stated that their live customer service feature is only available in English for now but in the future other languages will be introduced. The top priority of the company is to build strong and loyal relationships with their customers and they hope to do this with the new customer support and adding new languages.

- 2007-11-28